The SX Advantage | Harness the power of innovation by standardized service delivery across enterprise
![solutions-01](/sites/default/files/ct_solutions/solution_advantages_images/2024-02/High-enterprise-wide-adoption-with-enhanced-user-experience.png)
High enterprise-wide adoption with enhanced user experience
Experience the strength of an intuitive, single engagement platform for all employee services. Enjoy visually rich reports and dashboards that empower self-service capabilities. Coupled with traditional and crowdsourced collaborative knowledge, our progressive web app offers on-demand access from any device, anywhere and anytime, elevating user experience and driving productivity through increased self-help.
![solutions-01](/sites/default/files/ct_solutions/solution_advantages_images/2024-02/Point%201_Color.png)
Faster time to value
SX’s capabilities of quick onboarding, orchestration of mature, repeatable, and readily usable pre-configured fulfillment processes, policies, and workflows grounded in best practices, strong integrations and vendor governance, reconciliation, flexible configurable options ensure standardized, efficient, and accelerated service delivery across business functions.
![solutions-01](/sites/default/files/ct_solutions/solution_advantages_images/2024-02/Seamless-upgrade-and-maintenance-with-high-level-of-configurability.png)
Seamless upgrade and maintenance with high level of configurability
No code, microservices architecture helps in attaining high degree of configurability in the product which eliminates the need of specialized skill set for any administrative or operational activities, and also ensure 1-click upgrade with insignificant downtime and no re-implementation effort, thereby, directly reducing the cost of ownership.
![solutions-01](/sites/default/files/ct_solutions/solution_advantages_images/2024-02/Security-at-the-core.png)
Security at the core
SX prioritizes security with multi-factor authentication, data segregation across people, processes, configurations, and transactions, data encryption, and rapid insights resulting in informed decision-making for advanced multi-tenancy and dedicated offerings.
The SX Impact | Boosting efficiency and productivity
70 %
REDUCTION IN TOTAL COST OF OWNERSHIP COMPARED TO LEADING VENDORS
88 %
REDUCTION IN TIME TO PUBLISH A NEW SERVICE
40 %
REDUCTION IN MTTR
1 MN
ON AVERAGE SERVICE REQUESTS CLOSED ANNUALLY
ONE ENTERPRISE II ONE PRODUCT II ALL EMPLOYEE SERVICES II SIMPLEST LICENSING
The SX Innovation
![infographic](https://www.dryice.ai/sites/default/files/media/images/1-v4%20%281%29.png)
SX Capabilities
SX offers a range of services to support your IT business operations
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/INCIDENT_MANAGEMENT.png)
Incident Management
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/SERVICE_REQUEST_MANAGEMENT.png)
Service Request Management
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/PROBLEM_MANAGEMENT.png)
Problem Management
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/CHANGE_MANAGEMENT.png)
Change Management
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/ASSET_CONFIG_MANAGEMENT.png)
Asset & Config Management
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/SLA_MANAGEMENT.png)
SLA Management
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/HUB_INTEGRATION_SERVICE.png)
HUB (Integration Engine)
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/PROGRESSIVE_WEBAPP.png)
Progressive Web app
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/MULTI_FACTOR_AUTHENTICATION.png)
Multi Factor Authentication
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/NO_CODE.png)
No Code
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/REPORTS_DASHBOARDS.png)
Reports & Dashboards
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/TASK_MANAGEMENT.png)
Task Management
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/ORCHESTRATION.png)
Orchestration
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/KNOWLEDGE_MANAGEMENT.png)
Knowledge Management
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/CONFIGURABLE_MICROSERVICES.png)
Configurable Microservices
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/Group%207%20%281%29.png)
Reconciliation
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/CVA.png)
CVA
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/Agent_assist.png)
Agent Assist
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/Live_chat.png)
Live Chat
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/AISM.png)
AISM
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/multi-supplier.png)
Multi supplier governance
![icon](https://uat.dryice.ai/sites/default/files/ct_product_items/2024-02/multi-tenancy.png)