DRYiCE iAutomate v6.0.1

DRYiCE iAutomate provides Intelligent Runbook Automation capabilities for automating the IT Operations resolution lifecycle, specifically for incidents, service request tasks and change request tasks. It leverages Machine Learning (ML) and Natural Language Processing (NLP) capabilities for understanding most common / repetitive issues, recommends most relevant solutions and even resolves them autonomously.

Release 6.0.1 focusses on various new features, enhancements and performance improvements for some of the core services.

Following are the newly launched features and functionalities as part of DRYiCE iAutomate v6.0.1:

Event Driven Auto-Remediation

• Extends the scope to event driven automation by virtue of direct integration of Event Management tool with iAutomate, in absence of an IT Service Management tool
• Enables resolution of singleton alert-based events as well as situations with Probable Root Cause identified

  

New Integrations

• BMC Remedyforce for IT Service Management for Incident resolution
• Moogsoft for event-driven automated remediation

Dashboard Enhancements

• New report showcasing the stage-wise ticket resolution failures for better visibility

  



• New report to track the performance of runbooks via Runbook-wise execution summar

  

SaaS-based & Self-Service driven Ticket Analysis Module Enhancements

• Ability to download the ticket dump uploaded for current / past analysis, for reference purposes

  

UI/UX Enhancements

• Provision to view the detailed listing of all the inventory runbooks

  

Component Enhancements

• Added support for updating the work notes upon ticket resolution, directly via iAutomate

  



• Detailed Logging enabled for better troubleshooting
• Support for LDAPS (secure LDAP)

  



• Support for purging of data for Service Request Tasks and Change Request Tasks

Web-based & Security Enhancements

• Upgrade of jQuery to latest version 3.5.1
• Upgrade of Bootstrap to latest version 3.4.1

• Fixed the issue while showing the analysis data from history tables for environment analysis
• Fixed issues related to hyperlinks not appearing for some tickets on Knowledge Assistant page due to some specific data issue
• Modifications made in the Regex code to fix the issue while creating a new organization
• Changes made to the Release service to ensure that handshake is complete between components only when it is able to decrypt the message

New Features and Enhancements

• New Report Widgets & Enhancements
• API Enhancements
• Performance and UI Enhancements

Integrations

• Zenoss (Event driven remediation)

DRYiCE iAutomate is an intelligent runbook automation product which brings AI and collaboration as key features into the automation domain. iAutomate delivers the power of AI, ML, and NLP through extensive use of proprietary NLP algorithms and knowledge analysis in conjunction with our industry leading orchestration engines. It provides robust, end-to-end incident remediation and task automation across the infrastructure and applications landscape by leveraging a repository of over 1500 configurable and reusable runbooks.

Differentiating features of iAutomate:

• Ingest, analyse ticket data and identify ideal automation candidates automatically without manual effort
• Machine Learning and NLP Powered Recommendation and Remediation
• Zero-Touch Intelligent Automation without Human Intervention
• Automation Diversity supporting different kinds of automations – Incidents, Service Requests Tasks, Change Requests Tasks, Scheduled Executions, and Adhoc Tasks
• OOB Runbook Library containing 1500+ automation runbooks
• One-click access to enterprise knowledge for quickly resolving issues
• Contextual Knowledge Assistance in form of knowledge articles
• On the fly creation of automation runbooks / workflows

For support related inquiries, please reach us at support.dryice.ai@hcl.com